Your order is shipped once your payment has been cleared.
Once shipping has begun, you are not able to cancel the order, and you have to return the products to us to get a refund.
Please contact us through our Q&A board, we will help you with the process.
For refund policy, please read the "EXCHANGE/RETURN POLICY" on our Notice board.
Please leave the information below on our question board.
1. order number
2. your name
3. phone number
4. product purchased
5. reason for requesting exchange/return
We will help you with your request ASAP.
For any exchanges / returns for defective or wrongly shipped items, the shipping fees will be borne by hince.
Please leave a message on our Q&A board, we will help you ASAP.
You CAN make purchase without signing in.
Choose "Continue as a guest" after you click the "Buy" button for our products.
However, you will not be able to get the same benefits that the members receive!
Please use the "Forgot Password" menu, or contact us through question board.
